Androscoggin Home Care & Hospice is committed to meeting your needs. If at any time you have a concern about the eligibility of patient care services being provided or a patient safety concern, we encourage you to contact us immediately.

Office Phone:
Ann Perkins, Performance Improvement Coordinator
777-7740 or 1-800-482-7412, ext. 1397

Confidential Voice Mail:
Service Concern Message Center
1-800-955-9617

Mailing Address:
Androscoggin Home Care & Hospice
Attn: Ann Perkins, Performance Improvement Coordinator
15 Strawberry Avenue
Lewiston, ME 04240

To voice complaints and questions about home health care services, you may contact:

Home Health Care Services Hotline between 8:00am and 3:30pm, Monday-Friday toll free at 1-800-621-8222 or

Division of Licensing and Certification at 287-9300, or

Bureau of Elder and Adult Services toll free at 1-800-262-2232, or

For consumer advocacy services, contact the Long Term Care Ombudsman Program toll free at 1-800-499-0229

The Joint Commission Office of Quality Monitoring at 1-800-994-6610 or complete their online "Quality Incident Report Form."

To voice concerns about abuse, neglect, misappropriation or property, or other violations of consumer rights and to voice other complaints or questions, you may contact:

Long Term Care Ombudsman Program toll free at 1-800-499-0229.