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Androscoggin Home Care & Hospice Announces Employees of the Year

Lewiston, Maine 6.18.13 - Androscoggin Home Care & Hospice presented six outstanding individuals with Employee of the Year Awards at the agency's gathering in April. Every year, Androscoggin Home Care & Hospice recognizes and honors employees who have made outstanding contributions to the agency. The recipients were nominated by their peers for exemplifying one or more of the agency's values - integrity, stewardship, accountability, compassion, quality and trust.

The 2013 award recipients are:
Heather Cabral, Hospice Aide at the Hospice House, is know for completely dedicating herself to the patients and families with sincere empathy and good spirits. Heather's patients and their families truly come first. Her caring can be seen in meaningful ways: putting the patient's favorite music on, having the rooms organized, managing her time efficiently and always seeing the patient as the number one priority. Heather represents someone her colleagues can look up to - honest, respectful, caring and loving.

Kim Chesley, Administrative Assistant in the Volunteer Department, is the epitome of customer service with everyone she comes in contact with - volunteers, patients, families, and staff in both the Volunteer Department and as back up for Supportive Care. Kim also manages the many office volunteers who help out in other departments. She exemplifies professionalism and dedication to excellent service every day. Kim is patient, listens well, cares for other's needs, processes information and reacts to situations, requests, concerns and complaint in a rational, logical and compassionate manner - Kim is a true team player.

Tish Clark, Occupational Therapist in the Lewiston Office, is described as the employee that everyone wants! Tish strives for the best outcomes, sets goals that patients can reasonably expect to achieve, helps others on her team with issues, no matter what their discipline and does everything with ease, humor, and tactful, professional care. She is known for keeping morale up and communicating with all teams as one. Tish always puts the patient first and provides M.O.D.E.L. Care.

Michelle Couillard, RN I the CCT Program in Lewiston, began with the agency's new Community Care Team program when it first started in January 2012. Her work has greatly impacted many of the challenging patients since that time. Michelle has been able to forge strong relationships with not only the patients but all of the expanded staff on the team, and with numerous physician practices she deals with. Her passion and creativity have led to reducing the ER and hospital use of these high risk patients, as well as improving patient outcomes. Michelle accomplishes this by building trust and focusing on how to help the patients learn to work on their own health goals.

Trisha Dubois, RN in Intermittent Services in Lewiston, is viewed as a compassionate and empathetic nurse who gives patients high quality as well as holistic and thoughtful care. She always serves as an advocate for the patient. Trisha is a true team player, pitching in when there are unmet needs. She brings forward ideas with problem solving expertise and creativity. Trisha has worked closely with several patients who were transitioning to end of life and she professional navigated "the bridge" which is difficult for so many. There have been many patient attestations to her superior work.

Diane Pinard, RN at the Hospice House, is always willing to help no matter, whether it is on her assignment or not. She always goes above and beyond. Diane is consistently respectful to patients, families, and to her co-workers. She adheres closely to policies and procedures and encourages others to do so as well. Diane sets a great example for her co-workers. She puts the needs of the patients first, and does this with a smile. From the patients/families she cares for to the people that she works with and the agency as a whole, it is apparent Diane loves being a nurse.

"Our employees are the heart and soul of this agency. Their professionalism, knowledge, compassion and sincerity toward their patients are qualities admired by all. It is difficult to choose only six to be awarded, but this year's recipients are more than worthy of this honor. Every member of the team plays an invaluable role in the success of this agency," stated Julie Shackley, Androscoggin Home Care & Hospice President/CEO.
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