Lewiston, Maine 8.26.14 - The Heart of Hospice Award is presented to an individual or individuals who understand and embrace the mission of Androscoggin Home Care & Hospice (AHCH) and its Hospice program; to put the patient and family first, and to provide accessible, compassionate, expert hospice and palliative care to all members of our communities. "Greene Village Pharmacy, under the direction of Jackie Schomaker is ensuring the comfort and safety of our patients as they receive end of life care. Jackie and her staff are our heroes and truly exemplify the Heart of Hospice," shares Karen Flynn, AHCH's Hospice Director.
Over the past several years, Jackie and her staff have gone the extra mile to ensure that hospice patients have comfort medications in their homes without delay. This pharmacy prioritizes the need to provide medications that manage pain and other distressing symptoms, consistently having the medications in stock and available even during periods of medication shortages. They understand that the hospice patient's needs do not always fit into a 9 to 5 schedule.
Dave Noonan, Hospice RN with AHCH, shared that a late day admissions patient on a Friday needed pain medication immediately. Dave called the patient's pharmacy only to be informed that they would not have the medication available until the following Tuesday. Dave then contacted Jackie at Greene Pharmacy and not only did they have the required medication in stock, they packaged the prescription that afternoon and drove to the patient's house to make the delivery that evening.
Brittany Madore, Hospice RN/Triage RN shared, "Wow, what perfect recipient for this award. I have worked with Jackie over the phone only twice, but remember her selfless words readily. She told me late on evening that if one of our hospice patients ever needed a medication urgently, we should call her at home. I remembered those words on another evening when attempting to manage a patient who was in crisis, and called Jackie. Not only did sh go in to the pharmacy, long after closing hour, but she called the physician directly to take the order over the phone, filled the prescription and because the patient had no transportation or way to pick the medication up, she delivered it to the patient's home. Without her selfless, compassionate services that night, this patient would have had no other option but to go to the hospital to receive pain medication. I cannot even begin to express how thankful I am to have Jackie available for these types of situations."
It is a great honor that Karen Flynn and the entire hospice team at Androscoggin presented Jackie and John Schomaker and Shawn Lavigne the first Heart of Hospice Award as a tribute to the exceptional commitment, compassion and support of the Hospice team, patients and their families.