Lewiston, Maine 5.19.15 - Androscoggin Home Care & Hospice (AHCH) presented six outstanding individuals with Employee of the Year Awards at the agency's gathering in April. Each year, Androscoggin Home Care & Hospice recognizes and honors employees who have made outstanding contributions to the agency throughout the year. The recipients were nominated by their peers for exemplifying one or more of the agency's values - integrity, stewardship, accountability, compassion, quality and trust.
The award recipients are:
Corrie Brown, Social Work on the Community Care Team in the Lewiston Office, is seen as a leader on her team. She goes above and beyond to accommodate patients and their families. Corrie works well with all the physician practices and gives excellent customer service to all she comes into contact with, both internally and externally. She is a great multi-tasker and is very organized. Corrie is currently overseeing two social work students, maintains her caseload, is known for her excellent clinical documentation and her productivity exceeds goals. Corrie especially exemplifies our agency value of compassion as evidenced by her high patients' satisfaction scores. We are lucky to have Corrie on our Community Care Team!
Varneta Burke, RN in the Lewiston Office, has truly gone above and beyond in helping out the skilled home care program through a period of staffing challenges in the Lewiston Office. No matter how busy she is or how many miles she travels, she greets and cares for each and every patient with compassion and develops a trusting relationship. Varneta will always take on extra visits, pick up on-call and even took the role of preceptor to help new staff. She is known for always have a smile on her face no matter what kind of day it is and is consistently pleasant to patients and co-workers. Varneta is a true asset to AHCH!
Doris Lynch, Social Worker in the Norway Office, is stellar at communicating with her teammates and consistently shows concern to a colleague who may have had a hard day. Even though Doris is relatively new to the Agency, she has brought many ideas to the table based on her in-depth experiences elsewhere. We have heard time and again from grateful family members and patients who sing her praises and whose overall 'AHCH experience' has been significantly and positively impacted by her good work. Doris covers a remarkable number of patients and families with the same attention to genuine human caring, empathy and patience for each one. Her work is extremely impressive. Doris is a very special social worker.
Helen Spencer, RN at the Hospice House, contributes in so many ways beyond her job description. Helen is always willing to help out with clinically challenging situations, consistently supporting her peers by offering to assist with patient care or problem solving. She initiated the angel vigil candles - flameless candles delivered to the bedside when the patient demonstrates signs of decline. Helen also identified a need to give recognition and honor to our patients who have served our country be developing beautiful signs that are placed on the patient's door, honoring them for their service. Her efforts forced all of us to take a closer look at our practice, learn more about our veteran population and look for opportunities to say thank you. Helen sees each and every person as an individual who has unique story and is on their own journey. Helen is an excellent listener, giving great big hugs, and patient and families know she truly cares about them.
Sue Stevens, Hospice Supervisor in the Lewiston Office, received several nominations from staff describing her huge heart and unparalleled dedication. One person stated on her nomination, "It is a bit of a phenomenon to watch her attack the business of the day including referrals and calls coming in from patients and staff. She is extremely thorough and makes sure that no stone is left unturned when it comes to problem solving. Sue is never intimidated by a situation and watching her work is like watching a football game she is determined to win...and, she does this all with an open door and a smile for all." Sue has helped staff adjust to change in operations resulting from frequent regulatory changes. She practices unconditional positive regard, modeling this concept to all staff especially when they are working to promote end of life care to the most distressed individuals. Sue willingly makes joint visits to provide clarity and guidance about difficult end of life decisions.
Irene Therriault, Home Health Aide in the Lewiston Office, represents our mission and values in everything she does. She has a great attitude and her patients love her. Irene does her fair share and much more. She is one of the "go to" people when something extra comes up that needs to get done. She will bend over backwards to accommodate patients' schedules. Irene is known for her compassionate care and putting the patients first. She also donates her time and sewing talents for the good of our patients, which is above and beyond her job duties. Irene makes and provides, free of charge, button bags for walkers that have pockets in them so that patients can safely carry needed items from room to room. Irene also makes rice heating pads and vests for patients as well as other functional items at therapists' request. Irene truly cares about our patients and represents our agency well.
Also honored was Paulette Tabb, RN in Norway, who received the 2014 Recognition Hotline Award. Paulette received several peer recognitions for consistently going above and beyond. Paulette exemplifies what we mean by two of our values - Compassion and Trust. One person wrote, "Thank you Paulette Tabb for lending an ear when dealing with tricky staffing/patient care issues. It is an asset having your experience and caring nature on the Norway Team." Another wrote, "Thank you for being so willing to pick up a student to job shadow today! I had an RN call out and was scrambling to cover visits and needed someone to take the student out...Paulette to the rescue - again!"
"Our employees are the heart and soul of this agency. Their professionalism, knowledge, compassion and sincerity toward their patients are qualities admired by all. It is difficult to choose only six to be awarded, but this year's recipients are more than worthy of this honor. Every members of the team plays an invaluable role in the success of this agency," stated Julie Shackley, AHCH President/CEO.